
Visit to the Royal College of Nursing Library
(24th February 2011)
Back in February, on blustery Thursday morning, four intrepid London Library employees navigated the treacherous wiles of Oxford Street (narrowly avoiding the beguiling lure of Topshop) to reach the RCN Library in Cavendish Square. Located in what was once a grand Georgian townhouse, the library is at the heart of the RCN institution; established in 1921 (only three years after the college itself was founded) it is today one of the world’s largest specialist nursing libraries, serving almost 400,000 nurses, student nurses and the occasional healthcare assistants.

Cavendish House, location of the RCN Library
Although there are three other regional branches of the library, located in Belfast, Edinburgh, and Cardiff, the London branch is considered to be the main hub of the library service as it is located at the central headquarters of the RCN itself.The library is about to undergo a massive redevelopment of both its structure and building, so it was a great opportunity to see how it was functioning at present.
We were met at the reception by Hazel Atlass (Resource Delivery Information Manager), and her colleague, and after some refreshments we were given a well thought-out and informative talk (including a very helpful slideshow) about the history of the RCN and the library itself, as well as the services it provides and how it meets the requirements placed upon it by its readers. As part of a larger institution, one that is both a professional body and a registered charity, membership to the library is included in the subscription to the RCN itself. There are special rates for student nurses to encourage participation into the organisation, as well as for health care professionals who are not technically nurses (such as social workers and carers). The library also offers free temporary membership to members of affiliated international nursing organisations, and can provide research for members of the public (both in terms of current medical advice and also through its archives for those researching their genealogical roots) for a fee.
The online services provided by the library are an integral part of its operations; given the disparate locations of nursing staff throughout the UK, and the busy nature of their work it is essential that the library provides ease of access to its resources in order to function properly. The e-library provides access not only to over 700 medical journals, but also a large section of relevant e-books and information databases (such as the British Nursing Index and Medline) – all of which are laid out comprehensively on their website. There is even a ‘FAST’ literature search, which is set up by the librarians to provide the most up-to-date information on particular popular subjects trends; this service is constantly updated and enables quick, easy access to resources on ‘trending’ subjects (such as hospital hygiene). They offer literature searches to full members of the RCN (not student or temporary members), as well as a ‘Virtual Enquiry Service’, where professional RCN staff can interact one-on-one with members needing advice and guidance on a particular topic or coursework piece. This service is practically available 24/7, and is a clear example of the revolutionary way the library strives to meet the needs of its users in a comprehensive, practical fashion. The RCN members often do not have the time to trawl through pages of information, and combined with irregular working hours they have a ‘need to know, and need to know fast’ kind of requirement that is happily lacking amongst my own library’s membership, no matter how odd or pressing the request!
In order to meet these stringent demands, they use a wide range of information services, such as Osiris, to provide their members with up-to-date online resources, as well as using the ‘delicious bookmarks’ service to catalogue all relevant articles and databases. And if that weren’t enough, ‘webseminars’ or information literacy training sessions are offered to all members to guide them through the intricacies of the RCN e-library – a member of staff provides a live web seminar showing the resources to members from across the country.
Of course, the library has a very physical presence in its members lives, and doesn’t just exist in cyberspace. Enquires may be undertaken at the library itself, where they also provide a photocopying service for journal articles, which are often posted out. The RCN is a union body, so aside from medical texts the library provides useful employment and welfare information, and co-operates with the varied sections of the RCN organisation. And of course, they also loan books! Members can request titles from any regional library branch of the RCN, including the archives, and these too can be posted to them.
After ingesting all of this incredible information we were given a brief tour of the library itself, which was situated over several floors. The library was open and spacious, with a large number of computers to work at, as well as a bookable group discussion room, which could cater for any need for collaborative work. The library holds a core collection of relevant titles and journals, all shelved under its unique cataloguing system, and often the key texts were kept in several duplicates. The ever-updating nature of the medical material meant that previous editions of important textbooks were also kept– and all of these were in high demand. Once a new edition of a well-used text came out, some copies were moved to the store, whilst others where sent to the archive department. The store itself was rather unassuming, but we were a told a grim tale about cockroach infestations (which left one of our number warily glancing in every dark corner with a shudder). The archives, which are of the RCN as a whole and include a large collection of Florence Nightingale’s possessions and works, as well as influential journals and nursing memorabilia, are currently held at the Edinburgh branch. The London branch often displays exhibitions throughout the year with items of special historical interest, however, and the planned redevelopment of the library includes a special allocated space for this important aspect of the RCN’s history.
So, a little overwhelmed with the intricacies of the RCN library’s services, we left Cavendish Square and headed to back to our own more traditional abode at St James’s Square. The tour was a fascinating insight into the way in which a library can rise up to meet the specific needs of a disparate clientele (and one that works in a demanding, ever-changing environment), and I was amazed at how every aspect of information management was well thought-out to ensure that the RCN members had almost every resource they needed at their easy disposal. It was a very valuable experience to have such an informed tour of a library so different to our own, and a big thank-you goes to the staff at the RCN for their time and hospitality.
Images courtesy of Wikipedia: http://rpmedia.ask.com:80/ts?u=/wikipedia/commons/5/53/Rcnhq.JPG